Effective Date: 27-09-2024.
At Dodefox.com, we strive to ensure you are satisfied with your purchase. If you are not completely happy, this policy outlines how you can return items and receive refunds.
1. Return Period
You have 2 to 3 from the date of delivery to return an item. After this period, we cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, the item must be:
- Unused and in the same condition as you received it.
- In its original packaging with tags and labels intact.
- Accompanied by a receipt or proof of purchase.
3. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards.
- Downloadable software products.
- Personal care items (if applicable).
4. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [Your Email Address] to request a return authorization.
- Pack the item securely in its original packaging.
- Ship the item to the address provided by our customer service team.
5. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
6. Shipping Costs
- You will be responsible for paying your own shipping costs for returning items unless the item was defective or incorrect.
- Shipping costs are non-refundable.
7. Exchanges
If you need to exchange an item for the same item, please contact our customer service team. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
8. Contact Us
If you have any questions about our Refund and Return Policy, please contact us:
Email: [Your Email Address]
Phone: [Your Phone Number]